bring any issues concerning safety and/or quality of care in our organization to the attention of the organization’s leaders.
Contact
Directions to our Facility
When you arrive at the St. Vincent’s East Campus, we are in Building 52 (the building to the right when you are facing the hospital). Park on the Emergency Room side beside the 52C Entrance and come up to the 4th floor to Suite 401.
The following contact information is provided in the event you feel your grievance is not properly addressed by our grievance procedure:
Alabama Department of Public Health
201 Monroe Street
Montgomery, AL 36104
Phone: 1.800.356.9596
Regional IV Office of Civil Rights
US Dept. of Health and Human Services
Sam Nunn Atlanta Federal Center
Suite 16T70, 61 Forsyth St. SW
Atlanta, GA 30303-8909
Phone: 404.562.7886
Toll Free: 800.368.1019
Medicare Beneficiary Ombudsman
http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
Medicare Ombudsman for Alabama
State Health Insurance Assistance Program
Phone: 1.800.243.5463
The Joint Commission
Grievances
Outpatient Services East has established a grievance procedure for documenting the existence, submission, investigation and disposition of a patient’s written or verbal grievance to our surgery center.
Patients are ensured that all alleged violations/grievances relating, but not limited to mistreatment, neglect, verbal, mental, sexual, or physical abuse will be fully documented and investigated according to center policy.
Grievances shall be managed primarily, depending on the cases, as follows: (1) report to a person in authority at OSE; (2) Specify date of incident, description of event, and circumstances. OSE will respond to the patient acknowledging receipt of grievance within a 36 hour period.
An investigation will be initiated for all grievances made by the patient or their representative regarding the treatment or care provided.
OSE will document how the grievance was addressed and then inform the patient of the steps taken, the results of the process and the date of completion.
The results of the investigation will be reported to the patient within (7) seven business days of completion of the investigation.
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